What is SMTP?

Short for Simple Mail Transfer Protocol, a protocol for sending e-mail messages between servers. Most e-mail systems that send mail over the Internet use SMTP to send messages from one server to another; the messages can then be retrieved with an e-mail client using either POP or IMAP. In addition, SMTP is generally used to send messages from a mail client to a mail server. This is why you need to specify both the POP or IMAP server and the SMTP server when you configure your e-mail application.

Can I use my own SMTP server, do you block port 25?

Yes. LanZing.Net blocks ports 25. All users that are dialed into our server will have to use our SMTP server to send mail. This is automatically setup when you use our configuration software.

How many email accounts do I get?

We offer one (1) free email account to every customer that signs up with any of our services. You can visit the members page to manage your account settings and add / remove email addresses online. If you want more than the standard 1 mailbox, we charge an additional $2 per email that you want setup. Please contact the sales department if you want an additional mailbox over the 1 that are allocated to each account.

Do you offer Web Mail service?

Yes, you can check your mail online by visiting https://www.lanzing.net/members and then clicking on the check mail tab on the left.. We offer 2 webmail programs, you can choose the one you like best.

Can I check my other email accounts while using LanZing.Net?

Yes, we do not prevent you from checking your other email accounts or web based email accounts while connecting to LanZing.Net, to send mail however you will have to use mail.lanzing.net as your SMTP server.

Will I be able to use programs such as Outlook Express?

Yes, In fact we recommend using a program such as Outlook Express rather than relying on web mail. For instructions on configuring your email with many different programs, follow the instructions listed on our Support Page.

Will I still be able to use my other email accounts?

Yes. You will still be able to use your other email accounts when connected to LanZing.Net. You can use any of the popular webmail interfaces such as hotmail and if configured, can even use any other domain using a program like outlook express. You will however have to change your outgoing mail server to "smtp.lanzing.net"

After writing a very long email, I get disconnected and am not able to send?

Our service has a 15 minute idle timeout. This means if you do not browse, check your email, or send an email within a 15 minute period your service will be disconnected. To send the mail you will need to reconnect to the internet (if you are using our software, it will automatically prompt you to reconnect) and then click send.

Do we support POP3 SSL?

Yes, LanZing.Net supports pop3 SSL, you will get a warning box, but "OK" it and all email received will be encrypted between our mail servers and you, thus making it nearly impossible for someone to steal the data that you are receiving. You can turn POP3 SSL on in many email programs in advanced settings.

Do we support SMTP SSL?

No, we do not support SMTP SSL at this time.

What is the maximum size attachment I can send?

We have a 10 MB limit on attachments.

I get a content rejected message when I send, what does that mean?

The mail you sent more than likely contains an attachment with a file extension that viruses are often transmitted in. We recommend zipping up the attachment and then sending it. If you do not have a zip file, you can change the extension of the file and then write instructions to the recipient on how to open it.

How long do you keep messages on the server?

We keep messages on the server for only 60 days. After 60 days, old messages will be deleted. Mailboxes that are not checked in a 180 day period are also subject to a possible cancellation.

When I forward a message to my friends I get "number of recipients exceeded"?

The email server is setup to deny messages that contain over 25 recipients. You may need to cut the message into 2 emails and resend.

I am getting a "To many emails sent" error, what does this mean?

To prevent spam from our users, we place a cap of 200 emails going out per hour through our SMTP server.

What Spam Protection do you offer?

LanZing.net utilizes SpamAssassin which is generally regarded as one of the most effective spam filters, especially when used in combination with spam databases. You can raise and lower your spam threshold level. Effectively making it very tight or 100% off. You can also white list and blacklist people that email you.