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KB10058: Outlook Express
Error 0x800ccc0e
Summary: I can't receive my e-mail, and
Outlook Express complains of error 0x800ccc0e. What can
I do?
Outlook Express Error 0x800ccc0e
I can't receive my e-mail, and Outlook Express
complains of error 0x800ccc0e. What can I do?
SYMPTOMS
You cannot download your email. You may get one of
the following error messages;
The connection to the server has
failed. Account: mail.lanzing.net', Server: 'mail.lanzing.net',
Protocol: POP3, Port: 110, Secure(SSL): No, Socket
Error: 10061, Error Number: 0x800CCC0E
The host 'mail.lanzing.net' could
not be found. Please verify that you have entered server
name correctly. Account:'yourname', Server 'mail.lanzing.net';
protocol: POP3, Port:110'Secure(SSL):No, Socket
Error:11001,Error Number 0x800CCC0D.
CAUSE
- Outlook Express has been misconfigured with the
wrong server name.
- Outlook Express has been misconfigured with the user
name or password.
- Outlook Express has a corrupted profile.
- A firewall or Anti-Virus software is blocking email,
or is misconfigured.
- The TCP/IP stack in Windows needs to be reinstalled
or reset.
- Outlook Express is improperly installed or
corrupted.
SOLUTION
Verify Your Outlook Express Configuration
The first step is to check your Outlook Express
settings, making sure that the POP3 and SMTP servers are
both set to mail.lanzing.net.
Verify that your username is correct. It should look
like your full email address, for example, johndoe@lanzing.net.
Also verify your password.
For steps on how to check this, please see our
Outlook Express setup instructions:
KB10136 -- Outlook Express
- Verify your e-mail setup
If this has not changed the error, test your
connection by following this procedure.
- Click the Start button, then click Run...
- If you have Windows NT/2000/XP, type cmd or
if you have Windows 95/98/ME type command This
will open a new command prompt window, with white text
on a black screen.
- Type in the following exactly as it appears. You
will not see what you are entering so take it slowly,
and if you make a mistake, start again. telnet
mail.lanzing.net 110
- When you are finished typing the email, press the
Enter key on your keyboard. You will then be connected
to the email server.
- Type in USER followed by your email address
e.g. USER johndoe@lanzing.net and then press the
Enter key.
- You will then get a message +OK.
- Next type in PASS followed by your password
e.g. PASS johndoe0370 and press the Enter key.
- If it is correct, you will get an OK message.
If you can do this, you have connected to the mail
server and so the problem lies somewhere with Outlook
Express.
Your Password Has Become Corrupted
It could be that your password has somehow become
corrupted.
- Go to
http://www.lanzing.net/members and click My
Account.
- Click Update your Contact Info
- Log in using your full LanZing.Net username
(including @lanzing.net) and your password.
- Choose Modify Your Dialup Password and click
Load Module
- Enter your old password, and your new password
twice. Be sure to check Modify all associated
ftp/email/dialup passwords.
- Click Modify Password.
- Try downloading your email again. If you changed
your password from the original, you will have to change
it in your Outlook Express configuration.
A firewall or Anti-Virus software is blocking
email, or is misconfigured
If you are running any firewalls, internet security
or privacy software, or an anti-virus program,
temporarily disable them and try again.
If this resolves the problem, your security software
may need to be reconfigured so it will allow your
incoming email to work properly. Please check the
documentation for your software, or contact their
technical support department.
NOTE: Windows XP has a firewall built into the
operating system which you can disable by going under
the LanZing.Net dialer, options, and then the advanced
screen.
Also check Internet Explorer settings for a firewall:
- Click on the Start button. Go to Settings
and Control Panel.
- Double-click the Internet Options icon and
select the Connections tab.
- Select your dial-up connection, which should be
called LanZing.Net. Click Settings.
- Select the Advanced tab. Here the checkbox
for the Internet Connection Firewall should be
unchecked to test whether it is causing this problem.
Reset the TCP/IP stack
If you are still getting this error message, there is
one more option to try. This is to reset the TCP/IP
stack.
- Click on Start, then Run
- Type cmd and press the Enter key on your
keyboard. A screen will open.
- Type in netsh int ip reset c:\resetlog.txt
- Try checking your email again.
Outlook Express is improperly installed or
corrupted
If you're still having problems, it could be that
Outlook Express is itself corrupt. Please reinstall
Outlook Express.
Document reference number: KB10058
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