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KB10172: Outlook or Outlook
Express Disconnects Internet Connection
After Sending or Receiving Email
Summary: Outlook causes a disconnect
from the internet when sending or receiving email.
SYMPTOMS
Premature disconnects are caused by Microsoft Outlook
or Outlook Express. This occurs when manually sending or
receiving email, or, in the case of Outlook Express, any
time email is sent.
CAUSE
This is by design, as a feature in these mail
products.
RESOLUTION
These settings can be turned off. Procedures to do
this vary depending on which version of Outlook or
Outlook Express you are using.
Outlook 2002
- Click Tools
- Click Options.
- Click the Mail Setup tab.
- Uncheck Hang up when finished with a manual
Send/Receive.
- Click OK.
Outlook Express 6
- Click Tools.
- Click Options.
- Click the Connections tab.
- Uncheck Hang up after sending and receiving.
- Click OK.
Document reference number: KB10172
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