How many hours do I get with LanZing.Net?

We market LanZing.Net as 'unlimited', but not dedicated service. Dedicated service is defined in the Terms of Service and can be reviewed by clicking here.

Where is your technical support located?

LanZing.Net's technical support is based in the United States. We have both English speaking and Spanish speaking reps available.

Do you advertise with a banner on my screen?

LanZing.Net does not place advertising banners on your screen like the Free Internet Providers used to do. You are purchasing banner free service from LanZing.Net.

How many screen names do I get?

LanZing.Net does not offer screen names, this is a feature unique to AOL. With LanZing.Net, everyone will share one login ID to the internet. From there, you can add-on, up to 5 email accounts that yourself, friends and family can use.

Can I use Instant Messenger?

Yes you can! LanZing.Net is compatible and will work with many of the most common instant messenger programs including but not limited to: AOL, MSN, ICQ, and Yahoo. We even have a link where you can download these messenger clients in our members area.

Can I use my account when traveling?

Yes you can! When you join LanZing.Net you get access to over 12,500 access numbers. Our network covers over 97% of the US and parts of Canada as well. You may roam for free across all POP locations that we offer. If you use LanZing.Net's software this is easy, just push the select button on the dialer to select a new number in the location that you are traveling to.

Do I need software to access LanZing.Net?

No, but it is recommended. By using software, your access numbers will always remain up to date and the software will always list our most up to date contact information in your dialer. In addition, it makes setup of LanZing.Net's internet service easy as it will automatically configure your computer and sets up your email program for you.

Do you offer DSL, or high speed service?

Yes, we do offer DSL but only in select areas! We also offer Accelerated Dialup now up to 7X Faster, ISDN 64k Digital Dialup and MultiLink Service (Dual Dialup /112k) & (Dual ISDN /128k). See our website for more info.

The access number you have is the same as my previous ISP, why?

We utilize some of the largest networks in the world including MCI and Qwest to provide service. It is likely that your current provider may be using the same providers that we are to purchase service.

Do you offer parental controls?

We do not currently offer parental controls. We do have plans to offer this feature in the near future. However we do offer Filtered Networks for both our Dialup & ISDN services, 'SafeSurf' our Family Friendly and Kids Safe Network.

What is ISDN service, do you support it?

ISDN stands for Integrated Services Digital Network. Unlike dialup which gives you various speeds, ISDN gives you a constant 64k -to-128k speed. However to use it, you must have a digital phone line from your phone company and digital modem. There is an additional fee applied by your phone company and setup costs for the modem. There is no addition cost from us! If you wish to order an ISDN line, first contact your phone company for pricing and details.

Do you offer static IP's?

YES we do! (Basic/Static 56k) & (Static/ISDN 64k). We also offer it on our MultiLink Networks, (Dual/Static112k)  & (Dual Static/ISDN 128k).

Do you offer Multilink?

 YES we do! Available on all of our Dialup and ISDN Plans... (Basic 56k/112k) & (ISDN 64k/128k) More Info.

Can I use multiple computers at the same time?

Only one computer may connect to the username at a time unless multiple concurrency is purchased. We can provision you with an unlimited number of connections for a single username however the rate of each session is the same as an additional account. If you want this, setup your first user and then contact billing and request multiple concurrency. This is great for company accounts, or any account which needs to be shared amongst many users from multiple computers.

How do I cancel my previous ISP?

LanZing.Net cannot cancel your service with your previous ISP. However to help you cancel your service, listed below are some hard to find phone numbers of other ISP's.