 Most
Common Questions
Why don't I see the LanZing Toolbar on
my browser?
How can I move the LanZing
Toolbar to a different location?
Why don't I see the LanZing
Toolbar listed in the Internet Explorer toolbars list?
Does the LanZing Toolbar
conflict with my browser or other add-ons?
I installed the new version of
MS Internet Explorer 6. Why doesn't the LanZing Toolbar
icon appear on my browser?
I'm trying to uninstall the
LanZing Toolbar but keep getting an error message. What
should I do?
Why did I get a page that says
"The page you're looking for was not found"?
Do I need to pay for using the
LanZing Toolbar?
When will you have the LanZing
Toolbar available for other platforms?
Do you support MSN Explorer?
How can I contact technical
support?
How do I uninstall the LanZing
Toolbar?
Why don't I see the LanZing Toolbar on my browser?
If you have installed the LanZing Toolbar and do not see the
icon, or you installed a new version of Internet Explorer and
the LanZing toolbar is no longer displayed, go to View >
Toolbars and click on the LanZing option. If you don't see the
LanZing toolbar listed, follow the instructions below.
How can I move the LanZing Toolbar to a different location?
Note: If you are using Internet Explorer 6.0, you must unlock
the toolbars before you can move them. Right click on the
toolbar and deselect the Lock the Toolbars option.
You can change the location of the LanZing Toolbar on your
browser by clicking and dragging the vertical separator bar to
the left of the LanZing icon by placing the LanZing Toolbar in
the desired location. This functionality enables you to place
two (or more) toolbars on the same line if you want to
conserve space in your browser.
Please note that, as with all of Internet Explorer's toolbars,
you can only move the LanZing Toolbar to locations on the top
of your browser window. Toolbars can not be placed on the side
or bottom of the browser window.
Why don't I see the LanZing Toolbar listed in the Internet
Explorer toolbars list?
Some earlier builds of Internet Explorer 5.0 have a known
problem with their toolbars. The LanZing Toolbar may be listed
under the name 'Radio' (usually the second such listing). Go
to View > Toolbars and click on the second Radio option.
Does the LanZing Toolbar conflict with my browser or other
add-ons?
No, the LanZing Toolbar is designed to run without affecting
any other system add-ons.
I installed the new version of Internet Explorer (6.0).
Why doesn't the LanZing icon appear on my browser?
In Internet Explorer, go to View > Toolbars and check that the
LanZing option is selected. If not, select it.
I'm trying to uninstall the LanZing Toolbar but keep
getting an error message. What should I do?
Install the LanZing Toolbar again and then uninstall it.
Why did I get a page that says "The page you're looking for
was not found"?
If your community toolbar is currently active and you got to a
page with the message "The page you're looking for wasn't
found" next to the logo and name of your toolbar publisher, it
means the following: Your community toolbar has detected that
the page you were navigating to was not found, so you got to
an alternative, more helpful Search page instead of the
generic page usually displayed (called a 404 (http://en.wikipedia.org/wiki/404_error)
or DNS error page). Your search automatically appears, so you
can just click Search to try again. If you'd rather, you can
type in a different search. To disable this feature, please
click the Toolbar Options item in the drop-down menu under
your toolbar's logo, open the Additional Settings tab, and
clear the check box next to the text Fix "page not found"
errors. Please note that this feature may not be available for
all community toolbars.
Do I need to pay for using the LanZing Toolbar?
No, the LanZing Toolbar is free of charge.
When will you have the LanZing Toolbar available for other
platforms?
We are currently looking into the feasibility of implementing
the LanZing Toolbar for other platforms. Check our web site or
forum for the latest updates.
Do you support MSN Explorer?
At this time the LanZing Toolbar does not work with MSN
Explorer.
How can I contact technical support?
If you are experiencing any problems or have a question about
the LanZing Toolbar that is not covered in our online help
then feel free to
contact us.
How do I uninstall the LanZing Toolbar?
To uninstall the LanZing Toolbar from your Internet Explorer
do as follows:
Open your computer's Control Panel then select "Add or Remove
Programs".
Find LanZing in the list of installed applications and click
on it.
Click on the "Change/Remove" button. |
