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Abuse related issues and
spam.
LANZING
INTERNET
does not engage in, endorse, or promote "spamming", or
the
sending
of single or mass quantities of unsolicited commercial
e-mail.
If you
receive "spam" bearing a LANZING.Net mail return
address, this return address was falsified. The reason
spammers do this is because they do not want to receive
the thousands of "bounced" messages and complaints that
they would get if they were to use their own return
address. We have several means to protect our customers
from spammers, but if you receive anything that looks
like a mass-mailing from a LANZING.Net address,
please let us know.
If
you are a LANZING INTERNET customer and want to advertise but
you are unsure
what
constitutes spamming, follow this simple rule:
Don't send unsolicited email to ANYONE -- period.
If you
receive unsolicited mail from someone with an email
address of the form @lanzing.net,
please forward the message and full
header to
abuse@lanzing.com
We will investigate the offender and take appropriate
action.
If you
receive unsolicited email and it's from an outside
source, please report it to the ISP of the spammer, NOT
LANZING INTERNET.
HINT: NEVER respond to a spammers "remove
from list", this is a ploy they use to see if your email
address is good, and will usually get you even more
unwanted junk email.
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Spam Definition
Like many words, the word "spam" has multiple
definitions. Additionally, the word "spam" has changed
in meanings many times since the early 1980's. As far as
current day definitions, a search through
Google (http://www.google.com)
provides many of them (click
here (http://www.google.com/search?hl=en&lr=&oi=defmore&q=define:Spam)
to see some of them). Arguably, most consumers consider
spam to be any unsolicited bulk e-mail (UBE).
So do we.
As far as the etymology of this word,
Wikipedia (http://en.wikipedia.org/wiki/Spamming#Etymology)
has a good summary.
Costs of Spam
Aside from the time it takes for our end-users and
ourselves to wade through additional unwanted e-mail,
there are many other costs to us resulting from spam.
Just a few of these include:
- Bandwidth.
- Server resources.
- Fines from our vendors.
- Loss of customer "good-will." Such can result if a
popular e-mail provider (i.e. AOL or Excite) blocks
our mailservers due to spam complaints.
- Time and resources dedicated to combating spam.
Although it is virtually impossible to place a dollar
figure on all of these costs, nonetheless it's easy to
see that these costs are great.
Mitigation
Our primary means of mitigating the costs of spam is
through enforcement of our Terms
of Service (TOS).
One enforcement practice is that if we receive a
well-verified complaint of spam being sent from an
end-user, then we ban the
user. If the end-user can prove that they did not spam,
then we can unban the user provided that certain
conditions are met. Other practices include systematic
limits, such as:
- Blocking port 25 (SMTP)
for all mail servers, except for ours and our
resellers.
- Limiting the number of recipients of an e-mail to
25.
- Limiting the number of e-mails that the end-user
can sent to 100 per hour period.
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