LANZING.NET | ISP | Internet Service Provider |

Report Abuse

Abuse related issues and spam.

LANZING INTERNET does not engage in, endorse, or promote "spamming", or the sending of single or mass quantities of unsolicited commercial e-mail.

If you receive "spam" bearing a LanZing.Net mail return address, this return address was falsified. The reason spammers do this is because they do not want to receive the thousands of "bounced" messages and complaints that they would get if they were to use their own return address. We have several means to protect our customers from spammers, but if you receive anything that looks like a mass-mailing from a LanZing.Net address, please let us know.

If you are a LANZING INTERNET customer and want to advertise but you are unsure what constitutes spamming, follow this simple rule: Don't send unsolicited email to ANYONE -- period!

If you receive unsolicited mail from someone with an email address of the form @LanZing.Net, please forward the message and full header to abuse@lanzing.com We will investigate the offender and take appropriate action.

If you receive unsolicited email and it's from an outside source, please report it to the ISP of the spammer, NOT LANZING INTERNET.

HINT: NEVER respond to a spammers "remove from list", this is a ploy they use to see if your email address is good, and will usually get you even more unwanted junk email.

Spam Definition

Like many words, the word "spam" has multiple definitions. Additionally, the word "spam" has changed in meanings many times since the early 1980's. As far as current day definitions, a search through Google provides many of them (click here) to see some of them. Arguably, most consumers consider spam to be any unsolicited bulk e-mail (UBE). So do we.

As far as the etymology of this word, Wikipedia has a good summary.

Costs of Spam

Aside from the time it takes for our end-users and ourselves to wade through additional unwanted e-mail, there are many other costs to us resulting from spam. Just a few of these include:

Bandwidth.
Server resources.
Fines from our vendors.
Loss of customer "good-will." Such can result if a popular e-mail provider (i.e. AOL or Excite) blocks our mailservers due to spam complaints.
Time and resources dedicated to combating spam.

Although it is virtually impossible to place a dollar figure on all of these costs, nonetheless it's easy to see that these costs are great.

Mitigation

Our primary means of mitigating the costs of spam is through enforcement of our Terms of Service (TOS). One enforcement practice is that if we receive a well-verified complaint of spam being sent from an end-user, then we ban the user. If the end-user can prove that they did not spam, then we can unban the user provided that certain conditions are met. Other practices include systematic limits, such as:

Blocking port 25 (SMTP) for all mail servers, except for ours and our resellers.
Limiting the number of recipients of an e-mail to 25.
Limiting the number of e-mails that the end-user can sent to 100 per hour period.