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Cancellation Policy
You can cancel your service with LANZING INTERNET one of
4 ways.
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By Website:
WWW.LANZING.NET
Cancellation Form
CLICK HERE! |
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By Mail to:
LANZING INTERNET
222 W. Howe Ave.
Lansing, MI 48906 |
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By Phone to:
1-800-961-9464 |
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By Fax to:
1-800-961-9464 |
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To Print our Cancellation Form, to
Send or Fax In: Click Here!
Note:
*Please include your Name, Address, return Phone
Number, dial-up UserName,
and Email address as well as a
Request to Cancel Service and the Date you want the
cancellation to occur.
Accounts are invoiced and billed on the 26th day of
each month. Cancellations are processed at the end of
each billing cycle. (ie. if you cancel on January 26th,
your cancellation date would be the end of February). LANZING
INTERNET does not
offer prorated refunds for service beyond the initial 7
day guarantee.
If you have an alternate billing day, you must still
call us to cancel prior to the 26th to avoid a charge on
the next billing day. Our policies do not change because
of the billing day,
LANZING INTERNET is just doing you the courtesy of
changing it so it is more in line with when you get
paid, however the billing is still for the same service
period as our standard billing dates.
Right to Cancel
LANZING INTERNET
reserves the right to cancel Service for any reason
without prior notice. In the event that a user's service
is cancelled for a reason outside of this TOS, LANZING
INTERNET will
refund the user the unused portion of that month's
service at the time of cancellation.
LANZING MEMBERS reserves the right to cancel Service
for any reason without explanation. Prepaid customers
paying by check or money order will get a
refund of unused portion, according to payment, via mail
after cancellation.
If you would
like to Contact our Help Desk
We would like to hear your comments,
Click Here!
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