LANZING.NET | ISP | Internet Service Provider |

Billing Policy

Last Updated on 12/10/05

Billing Policy

Upon signup, the enduser will be billed for the prorated portion of the month. In the event that the enduser signs up for service after the 25th, they will be billed for the prorated portion for the days remaining plus the next month service fees.

All recurring transactions take place on the 26th of the month. If the billing is declined, LANZING.Net will attempt a rebill between the 28th to the 30th and may continue to do so every few days for service. It is the End Users responsibility to make sure that LANZING.Net always has the most up to date contact and billing information for their account. Under no circumstances will LANZING.Net be liable for bank fees incurred by the User for LANZING.Net attempting to charge for service. If the billing continues to be declined after 15 days the account may be subject to cancellation for non-payment.

If you do not want your account charged on the 26th, you may request an alternate billing date, you must email or call our billing department to request it. Please give us at least 5 days for processing . Please call us if you need it changed immediately. If you send an email, You will receive an email reply once it has been changed, if you do not receive a reply, the change has not been made. If you send an email it is your responsibility to make sure that you get the reply that its been done. LANZING.Net will not be liable for any bank fees due to non processed requests.

LANZING.Net accepts checks & money orders but only for semi annual or annual payments. Month to month is not available for any methods besides credit cards or electronic check. Refunds for a check or money order subscription are available by the following calculation: Amount Paid minus number of months since service began * 19.95. A 30 day holdback is placed on all check payments before issuing a refund to ensure that the check has time to clear the bank. No exceptions are provided.

Refunds will be only given upon request in the first seven (7) days of service if the user states that they were not happy with the service provided and provides a reason for cancellation. Refunds are only available for credit card transactions. Online check transactions are not eligible for the seven (7) day satisfaction guarantee.

Any billing disputes done through the bank will result in immediate cancellation of our LANZING.Net account. Please direct all billing disputes to our billing department. For any accidental disputes, if you wish to get your service reinstated you will have a $15.00 per dispute reinstatement fee.

If a electronic check or a check payment is returned for any reason a $5.00 returned check fee will apply.

Checks and Money Orders

If you prefer to signup and make semi annual or annual payments by check or money order, here is the process and procedures to open a new account:

Print & Read - our customer information form which you can locate by clicking here.

Sign & Send - along with you check or money order, to our sales office located here.

Once your Form and Payment is received it will past over to our billing department where which your account will be activated within a few business days after your payment is verified. You will then receive a two emails.

1. The first email will verify that your payment was received and processed.

2. The second email will be your new account information and instructions.

Should you not have an active online internet email account setup for us to send these to, we do recommend you do so with any of the free email services such as Yahoo or MSN, before sending in the form and payment. Should you wish not to open an alternative email account or have no Internet connection to check your email, we will send your information via regular USPS mail along with a CD of our setup software. Once your information is received you may contact us by our toll free number for any assistance you may need and we can guide you through the process of setting up your computer and your new account.

Most Common Questions

What methods of payments do you accept?

Is there a contract term?

How do I change my billing information?

Why was my credit card declined?

I signed up, but have not used the service, will I be charged?

My first charge was more than I expected, why?

When will my account be billed each month?

What currency are accounts billed in?

I signed up for high speed, but want to downgrade, will I be penalized?

I signed up for regular, but want to upgrade, is there a cost?

Are there any additional phone charges?

What if I prepay annually by check, but wish to cancel service earlier?

How do I cancel service?

What methods of payments do you accept?

LanZing.Net accepts monthly payments by credit card, debit card or online check drafts (US Only). We accept Visa / Mastercard / Amex / and Discover. We also as of Feb 1st, 2007, Now accept PayPal, by which you can also use your checking account for monthly payments. As far as payments by check (US Only), money order or cashiers check, we currently only accept annual payments.

Is there a contract term?

All LanZing.Net service is month to month. You can cancel at the end of any billing cycle. Please see our terms of service for more details.

How do I change my billing information?

You can change your billing information online using our secure server (SSL) by clicking here.

Why was my credit card declined?

If your credit card was declined when you signed up, this may be caused by several factors. Our system does extensive fraud checking. You need to be sure you enter the exact name and address that the credit card company has on file. This is done to protect you, the user from fraudulent use of your credit card. Also, If your credit card company issues you a new card with a different expiration date, you'll need to let us know.

I signed up, but have not used the service, will I be charged?

Yes, you are charged initially when you signup and then on a recurring per month basis regardless of usage.

My first charge was more than I expected, why?

For all credit card transactions that take place after the 25th of the month, we bill the initial charge for the prorated number of days left in the month plus the next months amount.

When will my account be billed each month?

Billing takes place on all accounts on the 26th of each month. If your credit card is declined we will attempt to rebill the card between the 28th to the 30th. If your credit card remains declined your account will be temporarily disabled on the last day of the month until your credit card information is updated.

What currency are accounts billed in?

All accounts are billed in US Funds for all customers, including Canadian. If you have an international credit card, your credit card company will convert to the US Funds charge to your currency based on the current exchange rate.

I signed up for high speed, but want to downgrade, will I be penalized?

There is no fee to downgrade, just call our billing team at 1-800-961-9464 or email billing@lanzing.com. Your account will be downgraded at the end of the billing cycle and pricing adjusted during our next charge to your credit card or checking account.

I signed up for regular, but want to upgrade, is there a cost?

There is no setup fee to upgrade. You can upgrade at: https://www.lanzing.net/support/webaccel.pl. Your account will be upgraded immediately and starting at the next charge to your credit card or checking account, you will be billed at the new rate.

Are there any additional phone charges?

LanZing.Net will never charge you more than your monthly rate. However, we do not control the phone companies, we recommend that prior to using our service, that you verify that you are calling a local non-toll number. You can do this by calling '0' and asking your local operator.

What if I Prepay Annually by check, but wish to cancel service earlier?

LanZing.Net will honorably refund you for any unused monthly service, within 30 days of your cancellation notice, No Questions Asked!

How do I cancel service?

You can cancel your service one of three ways.

By mail to:
LanZing Interenet
3807 Glasgow Dr.
Lansing, MI. 48911

By Phone to: 1-800-961-9464 (Mon-Fri: 10 Am - 5 Pm EST )
By fax to: 1-800-961-9464

Please include your name, address, return phone number, dial-up username, and email address as well as a request to cancel service and the date you want the cancellation to occur.