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Customer Support

  Questions Help Center Contacts Support

 
Welcome to our Technical Center... If you are experiencing any type of technical difficulties with our services and/or with your computer connection... Please feel free to Email Us or Call our 800 toll-free Tech Center and we will be more than happy to assist you. Our "Award-Winning Customer Support" Tech Center is available Free of charge to all our members, and as always... with No per minute fee! or No per incident fee!  FREE to All LanZing.Net Customers!

To Better Assist You!  Please do the following, before Calling our Support Team:

  1. Shutdown, turn the power off (1 minute) and then restart your computer, resuming the task you had problems with.

  2. Be at your computer when you call, and allow sufficient time for solving the problem (~15 minutes)

  3. Know your username, email address and password.

  4. Know what software you are having problems with. (i.e., Outlook Express, Internet Explorer, Netscape Navigator, etc.)

  5. Record the approximate time and date you last experienced the problem.

  6. If you are receiving an error message, make sure to record the wording of the error message.

  7. If the problem is related to sending or receiving email, know the email addresses of the sender and recipient and the date the problem occurred.

We also maintain a detailed list of Frequently Asked Questions (FAQ). You might want to check here first for a quick answer to your question. Or checkout our Service Help Center, a new section of self-help instructions and diagrams.

 

 
Are you are having a Technical problem? Our Tech Support has "Live Operators" standing by to assist any of your Technical Questions and/or Concerns, via email or by phone for FREE!  ( Mon-Fri: 5 Am - 7 Pm PST )
 
Support Email: support@lanzing.net

Support Phone: 1-800-883-7485

 

 


TECHNICAL CENTER   

 

 
If you enquiring about a Sales issue, please use the following email or call our Sales Dept. All Sales enquires are handled through a separate department and we handle each issue with 24/48 hours. *Note
 
Sales Email: sales@lanzing.net

Sales Phone: 1-800-961-ZING 9464

 

 
If you enquiring about a Billing issue, please use the following email or call our Billing Dept. All Billing enquires are handled through a separate department and we handle each issue with 24/48 hours. *Note
 
Billing Email: billing@lanzing.net

Billing Phone: 1-800-961-9464

 

 
Please Note: *Our Sales & Billing Depts. have limited workers answering incoming calls on a day-to-day basis, So you may experience your call being forwarded to our Answering Service when our staff is busy with other customers. However, we have an excellent system setup to monitor this service, So please, be patient and We WILL Return Your Call ! in the order that they are received. To help on your part and assist us in keeping the cost down on our toll free service, we do ask you to preferably consider using our email service for any Sales Questions and/or Billing Concerns you may have. Thank You!
 

 

Mailing Address:   LanZing Internet     3807 Glasgow Dr.    Lansing, MI. 48911

 




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