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Welcome to our Technical Center... If you are experiencing any type
of technical difficulties with our services and/or with your
computer connection... Please feel free to Email Us or
Call our 800 toll-free Tech Center and we will be more
than happy to assist you.
Our
"Award-Winning Customer Support" Tech Center is available
Free of charge to all our members,
and as always... with No
per minute fee! or No per incident fee!
FREE to All
LanZing.Net Customers!
To Better Assist You!
Please do the
following, before Calling our Support Team:
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Shutdown, turn the power off (1 minute)
and then restart your computer, resuming the task you
had problems with.
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Be at your computer when you call, and
allow sufficient time for solving the problem (~15
minutes)
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Know your username, email address and
password.
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Know what software you are having
problems with. (i.e., Outlook Express, Internet
Explorer, Netscape Navigator, etc.)
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Record the approximate time and date
you last experienced the problem.
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If you are receiving an error message,
make sure to record the wording of the error message.
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If the problem is related to sending or
receiving email, know the email addresses of the sender
and recipient and the date the problem occurred.
We also maintain a detailed list of
Frequently
Asked Questions (FAQ). You
might want to check here first for a quick answer to
your question. Or checkout our
Service Help Center,
a new section of self-help instructions and
diagrams. |
| Are
you are having a Technical problem? Our Tech
Support has "Live
Operators" standing by
to assist any of your Technical Questions and/or
Concerns, via email or by phone for FREE!
( Mon-Fri: 5 Am -
7 Pm PST ) |
| If you
enquiring about a Sales issue, please use the
following email or call our Sales Dept. All Sales
enquires are handled through a separate department
and we handle each issue with 24/48 hours.
*Note |
| If you
enquiring about a Billing issue, please use
the following email or call our Billing Dept. All
Billing enquires are handled through a separate
department and we handle each issue with 24/48
hours.
*Note |
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Please Note:
*Our
Sales & Billing Depts. have limited workers
answering incoming calls on a day-to-day basis, So
you may experience your call being forwarded to
our Answering Service when our staff is busy with
other customers. However, we have an excellent
system setup to monitor this service, So please,
be patient and
We
WILL Return Your Call
!
in the order that they are received. To help on
your part and assist us in keeping the cost down
on our toll free service, we do ask you to
preferably consider using our email service for
any Sales Questions and/or Billing Concerns you
may have.
Thank You! |
|
Mailing Address:
LanZing Internet
3807 Glasgow Dr. Lansing, MI. 48911 |
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TECHNICAL CENTER
