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Welcome to our New Technical
Support Center... If you are experiencing any type
of technical problems with our Service and/or with your
Computer connection... Please feel free to Email Us or
Call our 800 toll-free Tech Center and we will be more
than happy to assist you.
Our
Award-Winning Technical Support Center is available 24/7 anytime of the day or night,
and as always, with No
per minute fee! or No per incident fee!
F R E E !
To Better Assist You!
Please do the
following, before Calling our Support Team:
-
Shutdown, turn the power off (1 minute)
and then restart your computer, resuming the task you
had problems with.
-
Be at your computer when you call, and
allow sufficient time for solving the problem (~15
minutes)
-
Know your username, email address and
password.
-
Know what software you are having
problems with. (i.e., Outlook Express, Internet
Explorer, Netscape Navigator, etc.)
-
Record the approximate time and date
you last experienced the problem.
-
If you are receiving an error message,
make sure to record the wording of the error message.
-
If the problem is related to sending or
receiving email, know the email addresses of the sender
and recipient and the date the problem occurred.
We also maintain a detailed list of
Frequently
Asked Questions (FAQ). You
might want to check there for a quick answer/solution to
your question...
If you enquiring about a Sales
issue, please use the following email or call our
Sales Dept. All Sales enquires are handled through a
separate department and we handle each issue with 24/48
hours.
If you
enquiring about a Billing issue, please use
the following email or call our Billing Dept. All
Billing enquires are handled through a separate
department and we handle each issue with 24/48
hours.
Please Note:
* Our
Sales & Billing
Depts. have limited workers
answering incoming calls on a day-to-day basis, So you may experience your call
being forwarded to our Answering Service when our
staff is busy with other customers. However, we have an excellent
system setup to monitor this service, So please, be
patient and
We WILL Return Your Call
! in
the order that they are received. To help on your
part and assist us in keeping the cost down on our
toll free service, we do ask you to preferably
consider using our email service for any Sales
Questions and/or Billing Concerns you may have.
Thank You!
Our Tech
Support on the other hand, has "Live
Operators" standing by 24 hours
(day/night) to assist with any Technical
Difficulties that you may be experiencing, via Email or by
Phone. FREE
TECH
SUPPORT ! |
